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20 January 2010 @ 09:33 am
Question and Concerns about a Sale... (details inside)  
(In advance, I'm sorry if this doesn't belong here; please feel free to remove/move/edit as needed)

I'm just curious but; about how long would you wait on a package before writing in to Paypal or whatever services are required at that point?

I'm quite a patient person. Myself, I've had issues where I couldn't get a package out on time (and if that happens, I normally comp the insurance payment/whatnot in return) but I've grown a bit tired of waiting for a package that I paid for at the beginning of December.

(To protect the seller atm, I'm calling them "Anon") Anon informs me, after I've paid, that they would be moving soon and would get the package out the following day if they could. Fast-forward to after Christmas; no word from them. I wasn't on LJ much over the holidays, so part of that was my fault and with the horrible storms that occurred around then, I figured that the package could have gotten lost or misplaced.

Cut again to last week. I patiently write them a quick note, saying that I hadn't received the package yet and finally get a reply. Anon hadn't been able to send it out yet and says that they misplaced my mailing address. I reply back with the information and ask that they put a tracking number on the package. As of that point, I haven't heard back.

I used the "Gift" function on Paypal so I'm not even sure I could get the money-back for the item at all and I guess I should have noted if there were any warning signs. (For the record, the other buyers of their items all posted that they received them and replied with positive feedback). The only sign I could think of was the fact the Anon's younger sister wanted to trade over some of the data on the DS cart I bought and while I thought that was a bit odd, I didn't really put up an issue about it.

So, long story short...it's getting close to 2 months. Should I just try to message her again and ask for a refund or go about other routes (like Paypal, LJ *if they could even do anything*, etc) and perhaps have to call it a loss?

Any and all help is appreciated in this matter and I hope that, if this is a story of someone skipping out on sending an item, that the community at least gains that knowledge from this situation.

(Also, because I just remembered, I believe I found them through sales here at GSJ but I will double-check to make sure and update *or reply, if I can't edit) to let everyone know.)
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サミ様☆: French Fanciessamispo0n on January 20th, 2010 03:35 pm (UTC)
Paypal might not be able to help because you can only make a claim with them after 30days
So youre best trying to contact the seller
Ralene: I'm supposed to careralene on January 20th, 2010 03:51 pm (UTC)
Yeah, I had heard something about a 45 day-limit but it is either within the next couple of days or already past. Thank you for the clarification on that matter.
 ★ Vampy ★vampy on January 20th, 2010 03:49 pm (UTC)
As samispo0n said, you've passed the deadline to actually put in a claim to Paypal and I think sending things as a 'Gift' payment..I'm not sure if you'd get your money back that way.

You are best to contact the seller and just request your money back that way. If you paid via credit card, the credit card company might be able to retrieve the money also.
Ralene: I'm supposed to careralene on January 20th, 2010 03:52 pm (UTC)
Yeah, it was Paypal via that function, so I'll have to see if I can talk to the company if further talk with the seller does not provide any clear promise on that end.

Thank you for letting me know.
NipponSellsnipponsells on January 20th, 2010 03:50 pm (UTC)
Since you sent it as gift, you can't dispute and since it's already 2 months, you're at loss.
Ralene: I'm supposed to careralene on January 20th, 2010 03:53 pm (UTC)
Yeah, I've never found it to be an issue in the past but I will make sure from now on to not send money via the gift function. I guess it'll just be a learning experience for me on that end...
NipponSellsnipponsells on January 20th, 2010 04:00 pm (UTC)
In addition, as of last month I believe, you cannot pay credit card using gift option. So you can't do charge backs with the credit card company. The tricky part is that you paid with gift, paypal assumes it was a gift. It is also a violation of paypal to pay using the gift option for purchasing but many sellers do so anyway because of the loss of paypal fee.
Raleneralene on January 20th, 2010 04:34 pm (UTC)
Woah....okay, that was a new piece of information for sure.

Normally, I don't do gift options at all, unless there's an extending circumstance involved but that'll teach me. Geez, now I feel stupid for doing that. Has that always been the rule, by the way with the gift option? I can't remember reading about that btu I know definately for future reference now.

And, thank you for your help with this Paypal stuff; you're quite knowledgable about it all! :D
NipponSellsnipponsells on January 20th, 2010 04:44 pm (UTC)
Yes, I believe so. After all, it is a "gift". Sometimes you have to find the right people, not all sellers are scammers.

You're welcome! I suppose it comes from selling/buying experiences.

And to agree to the person below, pursue it till the end. Send her multiple messages, go to the police, and perhaps the bank. The trouble about the bank is that you sent it as a gift, so it's your word against the scammer. Try to compile up as much as you know and tell them.

You should also definitely call the scammer out now. Perhaps there are others out there being scammed by the same scammer and you can work out compliing a bunch of details.
timelord: ashes2asheszombies_bite on January 20th, 2010 04:36 pm (UTC)
I'm sure someone mentioned it - since you used the 'gift' function, you didn't/don't have buyer protection and you can't dispute it (the dispute period is 45 days).

I'd suggest that you keep pursuing the person (PMs,emailing, etc) and ask them what's going on and/or kindly ask for a refund. Sadly, when buying things online, NEVER opt to send something as gift unless you really trust the buyer because gifted paypal can't be disputed (ever) thus you have no protection against someone just running off with your money.

The only real option is to notify your bank and let them know what's going on and they might have some protection against scams and such. You can tell the buyer about you notifying the police or what have you but I don't know how effective that will work - it might get her to respond to your PMS at least.
nbowser on January 20th, 2010 10:29 pm (UTC)
I wouldn't protect the seller at this point. Call them out and maybe then you'll get a reply? I'll admit I've been late with packages before but I've let my buyers know what was going on the entire time.

And never EVER use the gift option on paypal unless you know the person and they have excellent feedback. However, even then I would be wary because I've seen and experienced good sellers go bad
Raleneralene on January 21st, 2010 01:32 am (UTC)
Not a problem. Yeah, major learning experience...I hope someone learns from my stupidity.

Lemme seee here, the username... is tokidokikawaii

Going to keep hoping for the best, I'll try to keep updating if anything major happens.
nbowser on January 21st, 2010 01:34 am (UTC)
Oooooh. That name looks familiar. I think I remember her posting in the videogames4sale community
NipponSellsnipponsells on January 21st, 2010 03:05 am (UTC)
Do a google search with tokidokikawaii and she will pop up many times.
She's a member of myfigure http://myfigurecollection.net/profile/tokidokikawaii
and her last login is 1/08 Perhaps contact her through there? She also has a twitter tokidokikawaii http://twitter.com/tokidokikawaii . You can also contact her through her paypal email? Constantly message her. Perhaps join many communities she is at and bug her.
evodevevodev on January 21st, 2010 04:05 am (UTC)
If you funded the payment through credit card then call your cc company NOW and do a chargeback - Good luck
Raleneralene on January 21st, 2010 02:35 pm (UTC)
My figure collection, eh?

Alright, I'll do that. Also, I'll check in with the company tomorrow (as I'll have a full day off of work to devote to the issue)

And, you guys have been so helpful on this. Believe me, working behind the scenes for almost the last 2 months (and the waiting, etc) has been difficult, but you've all been so nice about everything.

While I can't do much at the moment, once I get this hopefully cleared up, I'll see what I can do to repay your alls kindness. :D
twilightmoon777twilightmoon777 on January 22nd, 2010 03:39 am (UTC)
Take her down! Good luck! =]
>w<usagi_no_hotaru on January 22nd, 2010 06:06 am (UTC)
I'm in the same situation, actually, just a different seller. I just called up my credit card company and they've opened a dispute, and they were super nice about it. You should definitely take it up with your bank or credit card, especially since it hasn't been THAT long but then it hasn't been as long as mine (3 months, lol)

My credit card company is notifying them and are asking for proof of mailing for my item, and if they can't provide it (it's been 3 months, for heaven's sake) then I get credited back.