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06 October 2007 @ 06:43 am
Need Some advice.  
I just had a paypal dispute opened up on me today for a purchase that was made less than a month ago (I sent it a couple days after) and I'm really upset about it. First the buyer never once tried to contact me, through emai nor through livejournal, so they didn't even give me a chance to resolve the issue. Next the didn't purchase insurance. I'm a pretty honest and understanding person and I could have worked this out, without going through paypal. Though now that it has been escalated this far, I just gave a refund. I'll never sell to this person because the whole thing sounds suspicous. What you done if you were in my shoes?
animeatticanimeattic on October 6th, 2007 02:15 pm (UTC)
Was this a US resident?
interestingliveinterestinglive on October 6th, 2007 02:16 pm (UTC)
Yes, this person was in the US and I pretty sure I got delivery confirmation, but I can't find the slip so I can't be sure.
animeatticanimeattic on October 6th, 2007 02:21 pm (UTC)
Yeah, for US buyers, you need to get delivery confirmation for every single Paypal package. (I use it even for money order payments or trades)

Paypal shipping = delivery confirmation for only $.18 more (or free if it's priority mail) So it's cheaper than retail DC and you can look it up in your history if needed.

In your situation where you couldn't find the DC#, to refund was the best solution, since Paypal would have decided in the buyer's favor and then dinged you for $10. (or did they change that? >_>)
interestingliveinterestinglive on October 6th, 2007 02:27 pm (UTC)
Yeah, I know I usually get Del. confirmation on all my packages, but I'm really upset and I'm pretty sure this person is trying to scam me. They have put things on hold in my journal and taken them off hold and never pay right away. I don't know its just so frustrating.
animeatticanimeattic on October 6th, 2007 02:32 pm (UTC)
It does sound suspicious that they didn't contact you first. If I didn't receive a package, I'd contact the seller first to confirm whether they shipped it or when they did before I'd resort to opening a dispute.

You might want to check reportthem to see if anyone else has had problems with that buyer.

Hopefully your loss wasn't for too high an amount.
interestingliveinterestinglive on October 6th, 2007 02:38 pm (UTC)
I know I do contact the buyer first always and if I didn't purchase insurance and they have a recipt then its my loss. I just prefer fair and smooth transaction. I know its not always possible, but I hate feeling screwed over.
(Deleted comment)
interestingliveinterestinglive on October 6th, 2007 03:39 pm (UTC)
Well, I'm sorry you haven't recieved it your item, but I really wish you would have contacted me before opening up a dispute. No you did get your money back, but now I have a history of being a shitty seller. You could have emailed me before this whole mess and I probably could have found something out from my post office. We could have worked through it like adults. I'm a accommadating person as you should know by all the stuff you put on hold and then weeks later decided you didn't want it. I've always been considerate to you and never been rude when went back on your word about something I could have already sold. So next time maybe you should think about your actions before you do something permanent.
(Deleted comment)
mr profit's girl friday (and all week long): bitch pleasetiferet on October 6th, 2007 06:57 pm (UTC)
You need to understand that when you open up a Paypal dispute or leave negative feedback for someone on eBay, this is a very serious matter. These companies will fine you, restrict your selling privileges, take money directly out of your bank account and in some cases close your account and prevent you from opening another with that bank account/address/CC.

I would not do business with a buyer who goes to Paypal or eBay before trying to contact sellers.

I'm not saying you should never open a dispute. I have done that, against a seller who sent me dirty shoes (made of white fabric!) and refused to refund my full payment--they wanted me to pay to ship the shoes back and would only refund the price of the shoes, not their shipping charge to me nor my shipping charge to them, so that I was going to end up losing more money by sending the shoes back than I would have by throwing them away. In situations where you have been knowingly shipped a damaged item or a seller is being unreasonable then it is just fine.

But you should always START by going to the seller first and telling them your problem.

Knowing that you go first to the companies, I would hesitate to do any business with you. Because "go to the seller first" is not a big secret. It's practically on every page of eBay and also, before you open a Paypal dispute, Paypal asks you if you have contacted the seller and suggests that you do so.
(Deleted comment)
mr profit's girl friday (and all week long)tiferet on October 7th, 2007 12:00 am (UTC)
It is everyone's business and in everyone's interest to make sure that the trading system works the way it is supposed to and no-one's reputation is compromised over something that could have been handled simply and easily without all this drama.
(Deleted comment)
(no subject) - interestinglive on October 7th, 2007 12:23 am (UTC) (Expand)
(no subject) - interestinglive on October 7th, 2007 01:21 am (UTC) (Expand)
Don't breed or buy,while shelter animals Die~goku_the_saru on October 6th, 2007 06:50 pm (UTC)
YOu NEVER EVER! Start a paypal dispute without contacting the other person. That is just uncalled for and so very rude.
Beautiful Midnightgenerationxwing on October 6th, 2007 02:41 pm (UTC)
I would've done the same thing if it were me. Just sorry you had to deal with a shitty buyer.
interestingliveinterestinglive on October 6th, 2007 03:41 pm (UTC)
Thank you for your advice. :)
garagesaleleanngaragesaleleann on October 6th, 2007 03:55 pm (UTC)
i can verify that you're a wonderful seller and buyer and it definately sounds fishy on their part. I would've tried communicating with her but if it was a large amount I wouldn't have refunded because you definatelty sent it and as far as anyone else knows she could have it and just be lieing.
interestingliveinterestinglive on October 6th, 2007 04:12 pm (UTC)
Thank you, but it was only $10 so I would prefer just to put it all behind me as opposed to taking on paypal.
Don't breed or buy,while shelter animals Die~goku_the_saru on October 6th, 2007 06:49 pm (UTC)
She obviously wasn't very smart, and was most likely trying to take advantage of you. A smart person would have contacted you, unless they lost your info. Then they could have posted a help me find so and so post on LJ, like I have. Anyway, I think you have a lot of people on LJ that will back you up as a good seller/buys. I as one of them.
mr profit's girl friday (and all week long): animagus fairlighttiferet on October 6th, 2007 07:00 pm (UTC)
"I never thought of contacting you" is such BULLSHIT.

It's impossible to open up a Paypal or EBay dispute without being asked by the dialogue boxes if you have attempted to contact the other party and what contact efforts have been made.

I don't blame you for refunding, not wanting to get into it with the company. I might have done the same thing for a small amount of money. Your reputation is more important.
Kgirlskickguys on October 6th, 2007 09:14 pm (UTC)
Well now that the person has revealed themselves I would never sell to them again (that's a given), and now everyone else knows who they are of their own accord (you made an Anon post about your situation and they chose to post in it revealing themselves) I say no one ever sell to them again.
「「-blood music-」」: [l'arc] regretnil_from_hell on October 7th, 2007 07:12 am (UTC)
She deleted her posts, now we have no way of knowing...

Would be nice to know, though, so others don't have to deal with this same thing.
qchanlover: togqchanlover on October 7th, 2007 02:07 am (UTC)
by the time I have been shoping here you only has been a really nice person, a great buyer and an honest seller ´n.n I am really sad that this happend to you I hope things go better hun
Jezzy: Choke a bitch?lunchy on October 7th, 2007 02:07 am (UTC)
That buyer isn't very nice to deal with. She left me hanging for about a week saying she wanted some items, and only replied saying she had changed her mind after I prodded her a couple times. Did you say that she filed ANOTHER dispute, presumably because she was mad that you were asking for advice? Lame. But I hope everything worked out with Paypal.
interestingliveinterestinglive on October 7th, 2007 02:27 am (UTC)
Yes she opened another one for another purchase sent in the same package without contacting me again.
animefreek500 on October 7th, 2007 07:20 am (UTC)
Sorry if you disagree with the action I took on this.
animeattic: burritoanimeattic on October 7th, 2007 03:32 pm (UTC)
Frankly it's super suspicious. o.O Putting aside the 'never contacted you' part... if you're gonna file cause you never received the package, I'd file for all at the same time. >_>

I'd look some more for that receipt with the DC# before refunding since Paypal gives you 7 days to respond to a dispute.

lydiaillaparatzo on October 7th, 2007 07:34 pm (UTC)
What a cunt.
animefreek500 on October 13th, 2007 07:17 am (UTC)
lydiaillaparatzo on October 13th, 2007 06:27 pm (UTC)
that is all